SHIPPING POLICY
AJEPOMAA GALLERY Shipping Policy
At Ajepomaa Gallery, we are committed to delivering your order safely and efficiently.
Processing Time
Ready-to-Wear Items: Orders are processed within 2–
4 business days after payment confirmation.
Delivery Within Ghana
- Orders within Accra are typically delivered within 1–3 business days after processing.
- Delivery and Courier Services are OUTSOURCED and not IN-HOUSE.
- Deliveries outside Accra may take 3–5 business days depending on the destination
International Shipping
- International orders are shipped via DHL Ghana.
- Duties and Tarrifs may apply after Shipping has been paid based on the Custom rules and
regulations per country. - Delivery may take 5–10 business days, depending on location and customs processing.
Shipping Fees
- Shipping costs are calculated based on location, size, and weight of the order.
- Customers are responsible for any customs duties or taxes for international shipments.
Order Tracking
- Tracking details will be shared once your order has been shipped.
Delivery Issues
Ajepomaa Gallery is not responsible for delays caused by:
- Courier service delays
- Incorrect shipping information provided by the customer
- Customs clearance for international orders
Ajepomaa Gallery Returns & Exchange Policy
Due to the nature of fashion garments, we have the following policies regarding returns and exchanges.
Ready-to-Wear Returns
Ready-to-wear items may be returned or exchanged within 3 months of purchase, provided:
- The item is unworn
- Tags remain attached
- The garment is in original condition
- Receipt provided
Custom-Made Garments
- Custom-made garments are non-refundable and non-returnable.
- However, minor fit adjustments may be offered where applicable.
Exchanges
- Exchanges are allowed for size adjustments or defects, subject to availability.
- Exchange requests must be made within 3 days of receiving the item.
Non-Returnable Items
The following items cannot be returned:
- Custom-made garments
- Worn or damaged items
- Items purchased on sale or clearance
Faulty Items
If you receive a defective item, please notify us within 48 hours of delivery with photos for revi
ew.
Important Notice
Ajepomaa Gallery reserves the right to decline returns or exchanges that do not meet the above c
onditions